Returns/Exchanges

Due to the nature of the products, and for the safety of our customers and staff, we cannot accept returns for non-defective items. Please ensure that the product you have selected is the color, size and material you want, unfortunately, once the item is shipped we are unable to offer exchanges/returns for any products. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please provide us pictures/videos of the shipping label on the outer box, the damage parts and the whole body of the doll. Thanks for your support!

Refunds
We will arrange to refund within 1 day once the refund is approved! You’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.